Shipping Policy

Shipping Policy – Florence & Rose London

At Florence & Rose London, we’re committed to providing all our customers with fast, reliable, and transparent shipping. This shipping policy outlines our delivery timelines, fees, and procedures to ensure you enjoy a smooth and satisfying shopping experience.

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Delivery Times

We aim to dispatch all orders within 24 to 48 hours after purchase confirmation. Once shipped, orders typically arrive within 5 to 14 working days, depending on your location. Please note that delivery times may be affected by factors such as:

• Weather conditions

• High-demand periods (e.g. holidays)

• Customs clearance procedures (if applicable)

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Free Shipping

At Florence & Rose London, shipping is free on all orders. No matter the order value or your location, we ensure you won’t pay any shipping fees. This is part of our promise to make shopping with us simple and enjoyable.

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Shipping Process

All orders are shipped directly from our supplier. This model helps us streamline fulfilment, reduce processing times, and maintain strict quality control on each item shipped. 

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Order Processing

• After placing your order, you’ll receive a confirmation email with full details of your purchase.

• Orders are processed and dispatched within 24 to 48 hours.

• Once your order has shipped, you will receive a tracking number via email so you can monitor your parcel in real time.

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Order Tracking

Every order comes with tracking information. Your tracking number will allow you to follow your parcel's journey on the carrier’s website, so you’ll always know where it is and when to expect delivery.

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Questions & Support

If you have any questions about your order or our shipping policy, our customer service team is here to help! You can reach us at:
📧 info@florenceandrose.com

We strive to respond promptly and professionally to all enquiries.

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Limitations & Exceptions

While we do our best to meet the estimated delivery timelines, unforeseen circumstances may occasionally cause delays, such as:

• Customs procedures

• Severe weather conditions

• Force majeure events

Florence & Rose London cannot be held responsible for such delays, but we appreciate your patience and understanding in these rare situations.

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In Summary

At Florence & Rose London, we’re dedicated to delivering an outstanding online shopping experience — including fast, free, and dependable shipping. If you have any questions or need further information, don’t hesitate to get in touch at info@florenceandrose.com